About
    the
Company

Who are we?

Fresh Water Systems was founded in Southern California in 1989. We had several businesses where we focused on installing and servicing commercial water coolers. As we grew, we began adding to our staff and product inventory while providing our customers with competitive pricing for their home and business water filtration needs.

Fresh Water Systems Staff and Building

After about a decade, a national chain drug store approached Fresh Water Systems; this store was looking for a water treatment and dispensing system that would provide USP-Grade water for the reconstitution of oral antibiotics. Pharmacies, no matter their size or location, have this same need for USP-Grade purified water. This water meets or exceeds specific quality requirements making it safe for use in medical processes, like reconstituting and compounding medications. Without an in-house filtration system, pharmacies are forced to purchase distilled, bottled water which can be costly and does not have a long shelf-life.

Fresh Water Systems became the exclusive provider of the PharMate® dispensing system to many national chain pharmacies. This system gives the pharmacies access to USP-Grade purified water. The pharmaceutical industry quickly recognized the excellence of the PharMate® system, and the product took off. Fresh Water Systems continues to manufacture, distribute, and service these PharMate® systems in almost 15,000 pharmacies nationwide.

Fresh Water Systems soon moved to the beautiful and verdant Upstate in the Appalachian Foothills of South Carolina. After more than two decades of business, we have become one of the biggest providers of anything and everything related to water treatment. Fresh Water Systems has grown because of its consistent customer service, large selection, and competitive pricing.

Because we work with water, one of the Earth's most valuable resources, Fresh Water Systems is constantly looking for ways that we can lessen our environmental impact, including environmentally friendly products and have implemented extensive recycling efforts in our offices. For more on our recycling, visit the Recycling Efforts page.

Who trusts us for their water filtration needs?

Fresh Water Systems is proud to serve both residential and commercial customers. Every day we fulfill hundreds of customer orders from replacement water filters to larger whole-house water filtration systems. Tens of thousands of customers call on us to fulfill their water needs. Large pharmacy chains including Walgreens, Wal-Mart, Albertsons, Osco Drugs, Sav-On Drugs, Meijers, and Fred Meyer, all count on us to maintain and service their PharMate® systems. Why don't you join our satisfied customers and give us a try?

Why should I be concerned about my water quality?
Doesn't my local water company do regular tests?

Government regulatory bodies, like the EPA, require water companies to practice regular testing on water supplies, and many water supplies may provide safe, low contaminant water to their consumers. However, there are two ways that contaminants may still reach the consumer through the water supply.

The first point of contamination may be at the water treatment plant; water treatment plants are required to regularly test water and are allowed to deliver water that does not exceed "maximum contaminant levels." Even though your county's or city's water may not exceed these levels, many of these measurements may not be up to date with the latest science or may not even measure contaminants that have been determined dangerous. One example of this is the chemical Chromium-6 (also known as the "Erin Brockovich" pollutant).

EPA Logo

The EPA only regulates chromium-6 as a part of their measurement of chromium as a whole. Therefore, water companies may only be testing for chromium in general and not chromium-6 specifically. Chromium-6 created by industrial run off has been consistently labeled a cancer-causing chemical. Even the EPA has estimated that "at least 74 million Americans in 42 states drink chromium-polluted tap water, much of it likely in the form of cancer-causing hexavalent chromium" (chromium-6). Although your water company may test for contaminants, they are still allowed to distribute water as long as it does not exceed "maximum contaminant levels," including what has now been deemed unsafe levels of chromium-6.

A second source of contamination may be within the building. If your house is old, you may have lead pipes or copper pipes with solder containing lead. These may then leach lead into the water as it travels through the pipes to your kitchen tap, delivering water that is now contaminated with high levels of lead.

I am worried about my water quality. Where should I start?

Contaminants in water supplies can vary widely from state to state, county to county, and even house to house. Water contaminants can even affect people differently. The EPA advises that those with compromised immune systems, the elderly, and women who are pregnant be especially careful with the quality of their water, as these groups may be even more susceptible to illnesses caused by contaminated water. If you are concerned about the quality of water in your home or place of business, there are a few options you can take.

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  1. Get contaminant specific information from the Water Quality Association, a not-for-profit industry agency who frequently publishes information on water quality issues.

  2. Consult the EPA for information on water testing.

  3. Purchase a water testing kit or send in a sample of your water to a qualified lab.

  4. Contact us. We have several friendly and knowledgeable customer service agents who will be able to advise you on how to get your water tested for contaminants and what might be the best solution for your water filtration needs.

What can I expect as a customer of Fresh Water Systems?

We offer several ways to place orders. If you prefer the personal touch, call 1-877-335-3339, Monday through Friday, 8:30am-7pm EST or Saturday 8:30am-4:30pm EST. You can also chat with a representative by clicking on the CHAT NOW button to the left or in the footer, or send us an e-mail. Of course, web orders also work!

After you have placed your order, you can expect that most orders will be shipped out the same day from our on-site warehouse to your location (please see our shipping policy for further details). We keep 99% of our inventory on hand, eliminating the delay that some of our other competitors incur while they procure the item and then ship it to the customer.

Our online store has been consistently rated highly for excellent business practices and customer satisfaction. We are an Approved Stella Service Store. Bizrate consistently marks us with 9 out of 10 for overall customer satisfaction.

And recently, our online store has earned the coveted Google Trusted Store badge. To earn this badge, companies must maintain a high level of on-time order fulfillment with a low average amount of days needed to fulfill the order. Companies must in turn maintain a low number of customers needing resolution and a high number of resolved cases. When shoppers purchase items at a Google Trusted Store, they have the option to select free $1,000 lifetime purchase protection for eligible purchases. Now, in addition to our almost twenty-five years of customer service and business experience, our online store has the backing and assurance of Google.

I purchased an item, now what?

Don't worry! We won't leave you just because you have completed your purchase. We include any needed instructions or manuals with our items. And if you need further help, we offer technical support on most items. We also have eight Certified Water Quality Specialists on staff to answer your questions. To be a Certified Water Specialist, a person must go through extensive training and comprehensive testing by the Water Quality Association. Our Certified Water Specialists are here to answer all of your questions and concerns.