Shipping Policy 


Same Day Shipping Guarantee:

The same day shipping guarantee applies to “In Stock, Ready to Ship” items ordered online by 4:00 pm EST (Monday – Friday) when our low cost Ground or an expedited FEDEX shipping method is selected. Orders placed after 4:00 pm will be shipped the following business day, and US Mail is not included in the guarantee. 

Free Shipping:

Free shipping is available on most orders totaling $89 or more, and is offered on ECONOMY shipping to points in the contiguous (lower 48) of the United States. Economy orders typically arrive within 7-14 days.

Additional Details:

For continental US, orders are shipped via FedEx or US Mail. Shipping rates are based on our cost and depend upon weight and destination.

Shipping MethodOrder
Placed By
ShipsDeliversDetails
1 DayMon-Fri 4:00 pmSame Day*Next Business DayFor Saturday delivery please contact Customer Service
Friday 4:01 pm - Saturday 11:30 amSaturdayNext Business Day
Saturday 11:31 am - SundayMondayNext Business Day
2 Day
Mon-Fri 4:00 pmSame Day*2nd Business Day
Friday 4:01 pm - Saturday 11:30amSaturday2nd Business Day
Saturday 11:31 am - SundayMonday2nd Business Day
3 DayMon-Thur 4:00 pmSame Day*3rd Business Day
Friday 4:01 pm - Saturday 11:30Saturday3rd Business Day
Saturday 11:31 am - SundayMonday3rd Business Day
Ground Commercial
Mon-Fri 4:00 pmSame Day*1-5 Business Days**Delivered Mon-Fri by end of business.
Fri 4:01 pm - SundayMonday1-5 Business Days**
Ground Residential
Mon-Fri 4:00 pmSame Day*1-5 Business Days**Delivered by Tue-Sat by 8:00pm
Fri 4:01 pm - SundayMonday1-5 Business Days **
US Mail, Free,
Economy, Promo

7-14 Business Days

Notes: All times displayed are in Eastern Standard. Business days are considered Monday - Friday, not including standard Federal holidays.
*In-stock orders only
**Refer to Transit Map below for estimated delivery times.

1 Day, 2 Day, and 3 Day Shipping Orders:
We may use air or ground shipping as required to get your items to you within the promised time frame.

LOCAL PICKUP (Will Call): 
We are happy to make purchases available for local pick-up for a special handling fee of $4.95 per order.

Will Call orders require a minimum 2-hour lead time; orders received after 4pm M-F OR after 1pm on Saturday will be available at 10am the following business day. Once your order is picked, it will be considered complete (full) and your credit card will be charged. Look for an email to notify you that the order is ready for pick up! Order cancellations or failure to pick up the order within 30 days will be charged a 25% restock fee. 

Warehouse location and hours for local pick-up are:
2299 Ridge Road
Greenville, SC 29607
M-F 8am to 6pm, Sat 8am to 4pm
Go to the rear of the building, entrance door to the right of the first drive-in door

Shipping Estimates are available from the first page of the shopping cart. Simply enter your zip code, select residential or commercial, and click “estimate shipping” to get an estimate based on the items in your cart and the destination zip code.  Estimates will be shown for all available shipping methods.

FedEx Delivery Manager: 
Quickly and easily change delivery times and addresses with FedEx Delivery Manager
  • Redirect to another address
  • Hold at FedEx Location
  • Provide Delivery Instructions
  • Request Vacation Hold
Shipping Options:
During the checkout process you will be able to see the exact shipping cost for each method and the estimated transit time. Several options will normally be available:

Ground Shipping (Residential):
Delivery to residential addresses Tuesday-Saturday between 9am – 8pm, 1-5 business day transit time.
Ground Shipping (Commercial):Delivery to business addresses Monday-Friday during business hours, 1-5 business day transit time.
3 Day Shipping:Delivery in 3 business days by 4:30pm to most areas (8pm to residences).
2 Day Shipping:2nd-business-day delivery by 4:30pm to most areas (8pm to residences).
2 Day Shipping AM:2nd-business-day delivery by 10:30am to most areas (noon to rural areas)
1 Day Shipping:Next business day delivery by 3pm to most areas (4:30 to rural areas)
Next Day by 10:30am:Next-business-day delivery by 10:30am to most areas (later for rural)
Next Day by 8am:Next-business-day delivery between 8-10am. By special request only.
US Mail, Free,
Economy, Promo
7-14 day shipping via FedEx or USPS.

Saturday Delivery: 
For urgent orders, this service is available to business addresses (in most areas) for a $15 fee. Please call customer service to request this option.

Signature Required: 
FedEx automatically requires a direct signature on shipments with a declared value of $500 and greater.

Tracking:
You will receive an email from us with your tracking number as soon as it ships. You can also track the status of your order by clicking the “Order Status” link in your confirmation email, or from our Order Status page (no login is required).

Backorders: 
Next Day/2nd Day orders will be notified the same day. Ground orders will be notified by email within 1 business day if an item on your order is not in stock. Please make sure we have a current phone number to reach you if there is a problem with the order.

Promotional Shipping Offers (Free Shipping): 
Orders that qualify for promotional shipping rates (Free Shipping) will be shipped via the most cost effective method (FedEx Service, US Mail or Freight). Be advised that transit times can be 7-14 business days. Also be sure to note your order with a PO Box if you cannot receive USPS. If Ground Shipping is also offered, you may select this option to upgrade your shipping.  Oversize / overweight charges may still apply to some items and orders containing these items are not eligible for Free shipping. Some products are also excluded from Promotional Free shipping (Orders over $89) such as Everpure OCS, Everpure Food Service, Hoshizaki, T&S Brass, Hanna Instruments, Cuno - 3M Fluid Purification, Colder products, water coolers, water cups, PEX tubing, water fountains, well tanks, distillers, commercial RO membranes, media & resins, equipment pads and RO/UV systems. Certain zip codes are considered "extended delivery" zones that qualify for promotional shipping with an added delivery area surcharge.

Shipping Collect
Available for ground shipping only.  Requests for collect or third party billing will only be honored for orders receiving Free or Promotional Economy Shipping. This service is only available with FEDEX and UPS. Please note that Fresh Water Systems does not have daily UPS pickup, so orders may not ship the same business day. For FEDEX accounts, our normal shipping cut-offs will apply. To request this service, simply enter "COLLECT" and your FEDEX/UPS account number in the Order Notes field during checkout.

Oversize/Overweight Items:
Additional charges may apply to oversize items such as storage tanks, UV systems, and water coolers.  These charges will be included in the shipping rates that are calculated during checkout.

Freight / LTL:
Orders over 150lbs will be offered freight shipping. A freight shipment will arrive by truck and will require a loading dock. If the destination address does not have a loading dock, choose the “Freight w/ Lift Gate Service” option during checkout. The freight estimates presented during checkout are our best estimate but additional charges may apply for limited access addresses, etc.  Please make sure to use a business address to save money. All freight quotes are for business to business and may vary if your address is classified to be a limited access area. Limited access is classified as the following: churches, colleges, construction sites, military base/installations, prisons, schools, residential, universities, rural locations and farms. A "Metro Delivery Fee" may apply in certain, larger cities.

Drop Shipping: 
We offer a drop shipping service with a blind-label option for a nominal fee. This will protect you from your customer receiving the standard receipt with pricing in FreshWaterSystems.com labeled boxes. Please add this item to your cart to enable drop shipping with a blind label.

Tips for Saving on Shipping: 
  • Ship to a commercial/business address (not residential)
  • Purchase in bulk to avoid future shipping costs, reduce shipping costs per pound, and qualify for any quantity discounts.
  • Ship to city, not rural address
Signature Service: 
We are not responsible for lost or stolen orders if signature service is not requested. Signature service is complimentary to commercial addresses.

Tax Rates:  
We are required by law to collect sales tax in the State of South Carolina. Tax rates will vary by locality within SC.

FedEx Transit Times:
See estimated Ground Service delivery times below.  Transit times are our best estimate and are not guaranteed.  Please allow extra time for delivery to Alaska, Hawaii, rural locations and PO boxes.  To get actual time-in-transit from our zip code (29607) to yours, go to http://www.fedex.com/ratetools/RateToolsMain.do?link=2