Shipping Policy 

Same Day Shipping Guarantee:

The same day shipping guarantee applies to “In Stock, Ready to Ship” items ordered online by 4:00 pm EST (Monday – Friday) when our low-cost Ground or an expedited shipping method is selected. Orders placed after 4:00 pm will be shipped the following business day, and US Mail is not included in the guarantee. 

Free Shipping:

Free shipping is available on most orders totaling $89 or more and is offered on ECONOMY shipping to points in the contiguous (lower 48) of the United States. Economy orders typically arrive within 7-14 days.

Additional Details:

For the continental US, orders are shipped via UPS or US Mail. Shipping rates are based on our cost and depend on weight and destination.

Shipping MethodOrder
Placed By
1 DayMon-Fri 4:00 pmSame Day*Next Business DayFor Saturday delivery please contact Customer Service
Friday 4:01 pm - Saturday 11:30 amSaturdayNext Business Day
Saturday 11:31 am - SundayMondayNext Business Day
2 Day
Mon-Fri 4:00 pmSame Day*2nd Business Day
Friday 4:01 pm - Saturday 11:30amSaturday2nd Business Day
Saturday 11:31 am - SundayMonday2nd Business Day
3 DayMon-Thur 4:00 pmSame Day*3rd Business Day
Friday 4:01 pm - Saturday 11:30Saturday3rd Business Day
Saturday 11:31 am - SundayMonday3rd Business Day
Ground Commercial
Mon-Fri 4:00 pmSame Day*1-6 Business Days**Delivered Mon-Fri by end of business.
Fri 4:01 pm - SundayMonday1-6
Business Days**
Ground Residential
Mon-Fri 4:00 pmSame Day*1-6
Business Days**
Delivered by Tue-Sat by 8:00pm
Fri 4:01 pm - SundayMonday1-6
Business Days **
US Mail, Free,
Economy, Promo

7-14 Business Days

Notes: All times displayed are in Eastern Standard. Business days are considered Monday - Friday, not including standard Federal holidays.
*In-stock orders only
**Refer to Transit Map below for estimated delivery times.

1 Day, 2 Day, and 3 Day Shipping Orders:
We may use air or ground shipping as required to get your items to you within the promised time frame.

LOCAL PICKUP (Will Call): 

Same Day Will Call:
The hours for Same Day Will Call orders are M-F from 9am to 6pm, and Saturday from 9am to 2pm. There is a 90-minute lead time and a $10 Will Call Fee for same day orders.

Next Day Will Call:
The hours for Next Day Will Call orders are M-F from 12pm to 6pm, and Saturday from 12pm to 2pm. There is no fees for next day will call orders.

Additional Information:
Once your order is picked, it will be considered complete (full) and your credit card will be charged. Look for an email to notify you that the order is ready for pick up! Order cancellations or failure to pick up the order within 30 days will be charged a 25% restock fee.

Warehouse location and hours for local pick-up are:
2299 Ridge Road
Greenville, SC 29607
M-F 8am to 6pm, Sat 8am to 4pm
Go to the rear of the building, entrance door to the right of the first drive-in door

Shipping Estimates are available from the first page of the shopping cart. Simply enter your zip code, select residential or commercial, and click “estimate shipping” to get an estimate based on the items in your cart and the destination zip code.  Estimates will be shown for all available shipping methods.

UPS My Choice Delivery Planner: 
Quickly and easily change delivery times and addresses with UPS My Choice Delivery Planner
  • Redirect to another address
  • Hold for Pickup
  • Provide Delivery Instructions
  • Request Vacation Hold
Shipping Options:
During the checkout process, you will be able to see the exact shipping cost for each method and the estimated transit time. Several options will normally be available:

Ground Shipping (Residential):
Delivery to residential addresses Tuesday-Saturday between 9am – 8pm, 1-6 business day transit time.
Ground Shipping (Commercial):Delivery to business addresses Monday-Friday during business hours, 1-6 business day transit time.
3 Day Shipping:Delivery in 3 business days by 4:30pm to most areas (8pm to residences).
2 Day Shipping:2nd-business-day delivery by 4:30pm to most areas (8pm to residences).
2 Day Shipping AM:2nd-business-day delivery by 10:30am to most areas (noon to rural areas)
1 Day Shipping:Next business day delivery by 3pm to most areas (4:30 to rural areas)
Next Day by 10:30am:Next-business-day delivery by 10:30am to most areas (later for rural)
Next Day by 8am:Next-business-day delivery between 8-10am. By special request only.
US Mail, Free,
Economy, Promo
7-14 day shipping via UPS/Fedex or USPS.

Saturday Delivery: 
For urgent orders, this service is available to business addresses (in most areas) for a $15 fee. Please call customer service to request this option.

You will receive an email from us with your tracking number as soon as it ships. You can also track the status of your order by clicking the “Order Status” link in your confirmation email, or from our Order Status page (no login is required).

Next Day/2nd Day orders will be notified the same day. Ground orders will be notified by email within 1 business day if an item on your order is not in stock. Please make sure we have a current phone number to reach you if there is a problem with the order.

Promotional Shipping Offers (Free Shipping): 
Orders that qualify for promotional shipping rates (Free Shipping) will be shipped via the most cost effective method. Be advised that transit times can be 7-14 business days. Also be sure to note your order with a PO Box if you cannot receive USPS. If Ground Shipping is also offered, you may select this option to upgrade your shipping.  Oversize/overweight charges may still apply to some items and orders containing these items are not eligible for Free Shipping. Some products are also excluded from Promotional Free Shipping (Orders over $89) such as Everpure OCS, Everpure Food Service, Hoshizaki, T&S Brass, Hanna Instruments, Cuno - 3M Fluid Purification, Colder products, water coolers, water cups, PEX tubing, water fountains, well tanks, distillers, commercial RO membranes, media & resins, equipment pads and RO/UV systems.

Oversize/Overweight Items:
Additional charges may apply to oversized items such as storage tanks, UV systems, and water coolers.  These charges will be included in the shipping rates that are calculated during checkout.

Freight / LTL:
Orders over 150lbs will be offered freight shipping. A freight shipment will arrive by truck and will require a loading dock. If the destination address does not have a loading dock, choose the “Freight w/ Lift Gate Service” option during checkout. The freight estimates presented during checkout are our best estimate but additional charges may apply for limited access addresses, etc.  Please make sure to use a business address to save money. All freight quotes are for business to business and may vary if your address is classified to be a limited access area. Limited access is classified as the following: churches, colleges, construction sites, military base/installations, prisons, schools, residential, universities, rural locations and farms. A "Metro Delivery Fee" may apply in certain, larger cities.

Drop Shipping: 
We offer a drop shipping service with a blind-label option for a nominal fee. This will protect you from your customer receiving the standard receipt with pricing in labeled boxes. Please add this item to your cart to enable drop shipping with a blind label.

Tips for Saving on Shipping: 
  • Ship to a commercial/business address (not residential)
  • Purchase in bulk to avoid future shipping costs, reduce shipping costs per pound, and qualify for any quantity discounts.
  • Ship to city, not rural address
Signature Service: 
We are not responsible for lost or stolen orders if signature service is not requested. Signature service is complimentary to commercial addresses.

Tax Rates:  
We are required by law to collect sales tax in the State of South Carolina. Tax rates will vary by locality within SC.

UPS Ground Map (Transit times are estimated)