Review Snapshot

by PowerReviews

4.7

Rated 4.74 out of 5 stars
861 ReviewsWrite a Review
of respondents would recommend this to a friend

Ratings Distribution

  • 5 Stars

    787

  • 4 Stars

    15

  • 3 Stars

    6

  • 2 Stars

    14

  • 1 Star

    39

Most Liked Positive Review

Rated 5 out of 5 stars

Fresh Water Systems

I ordered Pex water lines (tubing) and all the connectors that I needed for my brother and his house. I was so amazed with how easy everything was to assemble and even down size from the one inch main feed line off the street to a half inch line to the rest of the house. This ended up being a two da...

Most Liked Negative Review

Rated 1 out of 5 stars

They shipped me the wrong item and want me to pay to have it

I ordered 25' of 3/4"ID x 1"OD silicone tubing along with various fittings for that size tubing. 7 days later the package arrived and was noticeably too small. When I opened it I found that they had shipped me 5/16"ID x 1/2"OD tubing though the packing slip and my receipt both showed the size I had ...

Reviewed by 861 customers

Rated 1 out of 5 stars

we will NEVER buy from them again.

we returned part of our order, they credited us for the wrong part (cheaper by half) after alerting them to this they replied with their evidence shows we returned the smaller filters......good thing we had the UPS bill and box info to confirm the weight of what we sent vs what they said they sent. They agreed our records were accurate. They were more concerned with covering their mistake then providing good customer service. I had to spend an hour on this total and they are STILL charging us a restock fee .........there is no customer service and they will not allow you to speak with a manager..........something is wrong with their customer service mission......

Bottom Line No, I would not recommend to a friend

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Rated 1 out of 5 stars

Neo Pure.Awful Filter. Awful Customer Service.

Terrible Filter. The Neo Pure does not remove Chlorine. Poor service.

Bottom Line No, I would not recommend to a friend

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Rated 5 out of 5 stars

I would eagerly do business with them again.

I purchased a uv light ballast. Great transaction.

Bottom Line Yes, I would recommend to a friend

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Rated 1 out of 5 stars

Poor Customer Service

I was unable to speak to a supervisor despite multiple attempts and voice mail messages.

Bottom Line No, I would not recommend to a friend

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Rated 5 out of 5 stars

Great service year after year,

Great service year after year, thank you

Rated 5 out of 5 stars

Shipped and delivered as promised.

Shipped and delivered as promised.

Rated 5 out of 5 stars

I wish you had dimensions

I wish you had dimensions of the units on the website. Overall satisfied.

Rated 5 out of 5 stars

Filter

Great service , good people !

Rated 5 out of 5 stars

Water metering valve

Product was as described and was received timely.

Rated 4 out of 5 stars

Needed xtra parts to complete

This valve was different than the original and required xtra parts at my cost to complete the installation.