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 TROUBLE SHOOTING GUIDE – REVERSE OSMOSIS

 

WATER VOLUME AND QUALITY

Symptom

Condition

Action

No product water.

Water supply is turned OFF.

Turn water ON.

Not enough product water.

Low water pressure.

Water supply is blocked.

Storage tank valve is closed.

Storage tank is depleted.

 
Clogged Pre-filter cartridge(s).

Storage tank air pressure charge is low.

Check source water line pressure.

Clear restriction.

Open storage tank valve.

Increase product water storage capacity and/or install membrane and flow control with higher output rating.

Replace Pre-filter cartridge(s).

Empty water from storage tank (product water valve must remain open while adjusting pressure) and adjust pressure to 55 kPa (8 psig).

System does not shut off.

Shut-off valve is not closing.

Contact your FWS Service Support.

No drain water.

Clogged Flow Control.

Replace Flow Control.

Water has offensive taste and/or odor.

Carbon post-filter is depleted.

 
Membrane depleted or fouled.
 
Sanitizer not flushed out.

Drain storage tank, sanitize system, and replace carbon post-filter cartridge.

Smartap® Monitor reads yellow, or if TDS test is unsatisfactory, drain storage tank, sanitize system, and replace membrane.

Drain storage tank and let it refill overnight.

LEAKAGE AND NOISE

Symptom

Probable Cause

Solution

Leak at fitting.

Tubing not pushed completely into fitting.

Defective tube.

Push tube into fitting past “O” ring seal.

 
Cut damaged area from tube or replace tube

Leak at filter housings.

“O” ring has not seated properly.

 “O” ring has nicks or scratches.

Remove “O” ring and inspect “O” ring groove for debris.  Clean groove, lube, and reseat “O” ring.


Replace “O” ring.

Leak from air gap in faucet.

Restricted drain tube.

Excess slack in 3/8 drain tube (Brine Output) originating from Air-Gap Brine Output to drain connection.

Clear restriction.

Reroute tubing so tubing runs vertically with no sharp bends or loops. (Cut off excess 3/8 tubing so that tube runs "downhill" to drain)

HYDROTECH® PUSHBUTTON ACTUATED SMARTAP® WATER QUALITY MONITOR

Indication

Condition

Action

Green Light.

System operating normally.

None.

Yellow Light.

Low or non-usage.

 

Membrane depleted or fouled.

Draw one quart of water from Module.  Wait 10 minutes, test.

Clean and sanitize system.  Replace membrane.

Dim or No Light.

Battery voltage low.

Replace Battery.

HYDROTECH® FAUCET ACTUATED SMARTAP® WATER QUALITY MONITOR

Indication

Probable Cause

Solution

Green Light.

System operating normally.

None.

Orange Light (appears with green or yellow light).

Shut-off valve is not closing.

Contact your FWS Service Support.

Yellow Light.

Membrane depleted or fouled.

Clean and sanitize system.  Replace membrane.

No Monitor Light.

Light Assembly not connected.

Plug connector into phone jack and check all other monitor connections.

Replace battery.